There are several reasons why you may
not be able to connect to the POP3 server, and thus, not be able to check your
POP3 account(s) for new messages. Use the following guideline to solve this sort
of problem:
- Make sure you first have a connection to the Internet.
Verify this by visiting a website. - Make sure your e-mail client is configured properly
according to the instructions in your welcome email. This does not
apply if you have checked for new e-mail before and have not changed your
configurations since. - Have you successfully connected to the POP3 server from this
location before? In other words, are you trying to connect to the POP3 server
for the first time or from a new location for the first time? - Verify that you are not behind a firewall! If you are at
work, this should be your first clue. If you find that you are behind a
firewall, verify with the network administrator that port 110 is allowed. If it
is not, this is the reason you cannot connect to the POP3 server - Call your ISP or whoever is providing you the connection to
the Internet and verify that port 110 (POP3) is not denied. If it is, this is
the reason you cannot connect to the POP3 server - Finally, log into your Control Panel, and click the
server name where your domain is hosted. Verify that POP3 service is not
currently unavailable.
If you get this far and are still unable to connect, try to
connect to another POP3 server that you may access to, such as your ISPs POP3
server. At this point, the problem is most likley on the client side.